Get answers to your questions

Forgot your password? We will help you!

In the login window, click on ‘Reset password’. Enter your email address. We will then send you an email with instructions on how to create a new password.

To change your account details, log in to your customer area by clicking on the “Log in” button.

Once logged in, go to “My account”. Under your profile, click on “Edit details”.

You will then be able to update all your personal and business details, including:

• your name and contact details;
• your email address;
• your billing or delivery address;
• your company name;
• your SIRET number;
• your VAT number;
• the billing method;
• etc.

Don't forget to save your changes so that they take effect.

If you have any difficulties accessing your account or updating details, please don’t hesitate to contact our team. We’ll be happy to help.

EpiBox designs, manufactures and distributes stainless steel storage and dispensing solutions for personal protective equipment (PPE), hygiene products and single-use consumables.
We also offer a range of products designed for the professional kitchen and catering sectors.

Our solutions are manufactured in France, compatible with all brands of consumables and designed to improve hygiene, safety, organisation and consumption management in professional environments. We maintain a permanent stock, offer fast delivery across Europe and provide personalised support to meet the specific needs of each customer.

Our team is available to assist you from Monday to Friday, from 9.00 am to 12.00 pm and from 2.00 pm to 5.00 pm. You can contact us by telephone on 04 77 47 45 45, via our contact form or by email at contact@epibox.fr.

Our customer service team is on hand to advise you, answer your questions, monitor your project and ensure your orders are processed smoothly right through to delivery.

There are several ways to get a quote:

• Directly on our website: add the products you want to your basket to see the estimated total for your order.
• Via our contact form: send us your enquiry and we will provide you with a personalised quote.
• By contacting us directly: our team is on hand to assess your needs and suggest a suitable solution, along with a bespoke quote.

No, we do not have a physical shop. All our orders are placed directly via our e-commerce website or with the help of our customer service team, who are on hand to advise you, meet your needs and assist you throughout the ordering process.

As soon as your order is handed over to the courier, a tracking email is automatically sent to the email address linked to your account. This will allow you to track the various stages of your parcel’s journey in real time, right up to delivery.

You can also check your order’s tracking details at any time via your customer account on our website.

If you have any questions regarding your delivery, please do not hesitate to contact our team. We’ll be happy to provide you with an update on the status of your order.

If the product is faulty or if an error is attributable to EPIBOX, we will cover the full cost of the return and replace the product as soon as possible.

If the return is due to an order error (e.g. size, model or product code selected), the return costs are the customer’s responsibility.

In all cases, please contact our team before making any return to find out the return procedure. We will assess your situation to offer you the most suitable solution and best meet your needs.

If your order is lost, stolen or damaged in transit, our team is notified directly by the carrier so that we can respond as quickly as possible..

We work closely with our delivery partners to ensure personalised tracking of every order and to find a suitable solution quickly. In exceptional cases, this type of incident may result in an additional delay of 2 to 3 working days.

EPIBOX is insured for such situations. If the incident is confirmed, we will replace your order free of charge, so that you receive the products that match your order and meet your needs.

Our customer service team is available throughout the process to answer your questions and keep you informed of the progress of your case.

Yes, we deliver throughout mainland France, including Corsica (excluding the overseas departments and regions), as well as to countries across Europe.

However, we do not offer delivery outside Europe.

Delivery charges are calculated based on your order and are displayed directly in your basket before you confirm your purchase.

Delivery is free on orders of 200 euros or more.

Delivery times depend on the availability of products in stock. Generally, we ensure delivery within 2 to 4 working days.

In the event of any unexpected delays, our team will contact you as soon as possible to keep you informed of the progress of your order.

We work with two trusted carriers to ensure fast delivery tailored to the nature of your order:

• DPD for small parcels;
• DSV for larger orders or those requiring palletised transport.

Whichever carrier is selected, our delivery times are generally 2 to 4 working days, subject to product availability in stock.

The choice of carrier is made by our teams to ensure you receive the delivery solution best suited to your order.

We accept payments by credit/debit card and bank transfer.

Credit/debit card payments are fully secure thanks to Stripe, an internationally recognised payment platform. Certified to PCI DSS Level 1 (the highest level of certification for payment security), Stripe guarantees the protection of our customers’ banking details and ensures reliable and secure transactions.

If you choose to pay by bank transfer, the necessary details will be provided when you place your order.

If your company is subject to restrictions relating to its procurement department (approval processes, invoicing methods, payment terms, etc.), please do not hesitate to contact our customer service team. They will review your request in order to adapt the payment method and invoicing to your internal procedures as far as possible.

Your invoice is sent as a PDF via email to the address associated with your order, to your customer account, or to the contact person designated by your company.

To keep pace with regulatory changes, our website and tools are regularly updated to ensure they comply with the requirements for electronic invoicing.

If your company has specific procedures for invoicing or processing invoices, please do not hesitate to contact our customer service team. They will review your request and, where possible, adapt our delivery methods to suit your organisation.

The choice between steel and stainless steel depends primarily on your working environment, your operational requirements and your budget.

• Stainless steel is particularly recommended for environments with strict hygiene requirements, such as hospitals, laboratories, the food and drink industry or professional kitchens. Its non-porous surface limits the build-up of bacteria and makes cleaning and disinfection easier. It also offers excellent resistance to corrosion, moisture and cleaning products, even the most aggressive ones. Whilst more durable, it does represent a greater investment.
• Steel is a more economical solution, ideal for workshops, warehouses, storage areas, changing rooms or dry industrial environments where hygiene and humidity requirements are less stringent. It offers good durability for everyday use, but requires greater care in damp environments or those exposed to corrosive substances.

Are you unsure whether to choose steel or stainless steel? Our teams are on hand to advise you and help you find the solution best suited to your business and your needs.

By default, our dispensers are available:

• in satin-polished stainless steel, to meet hygiene requirements and facilitate cleaning in the most demanding environments;
• in blue painted steel, a colour traditionally associated with personal protective equipment (PPE).

If you would like a custom colour or a specific finish, this may be possible depending on your project. This service is assessed on a case-by-case basis, taking into account factors such as the quantities ordered, as well as technical and financial constraints.

Please do not hesitate to contact our customer service team. They will assess your requirements and work with you to determine the most suitable solution for your project.